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We understand you may have a lot more questions regarding SkinKraft, how customisation works, and how it can benefit you. That is why we have made things easier for you. Here are a set of questions.

Once you’re ready to try SkinKraft, simply click the “Know Your Skin” button on this page, and start your own Customized journey!

Know Your Skin

How To Order

Where Can I Buy SkinKraft Products? Are They Available In Stores?

SkinKraft products are available only online, on the official site my.skinkraft.com.

How To Place An Order?

Follow the steps below to order your customized products:

Step 1: Analyze and understand your skin with the SkinID Questionnaire

Step 2: Get a detailed analysis of your skin characteristics and needs.

Step 3: Choose your plan, and fill in your details.

Step 4: Get your products delivered at your doorstep.

When Will I Receive My Order?

Depending on your area ZIP code the product will be delivered maximum within 5-7 working days or sooner.

How To Track My Order?

Once the product is dispatched, a tracking link is sent to your registered email id. You can track your order by clicking on the link. Generally, your customized products will reach you within 5-7 working days

Why Haven't I Received My Order Yet?

Email us at support@my.skinkraft.com if you do not receive your order within 5 - 7 working days.

Is SkinKraft Available In My City?

SkinKraft is available across the MY and is delivered to your doorstep. If you are unsure of courier delivery to your ZIP code, you can try placing an order and check the same by entering your ZIP code on the checkout page.

SkinIDTM Quiz

What Is SkinIDTM Quiz?

he SkinIDTM Quiz is a set of questions that asks fundamental questions about your skin type, issues, lifestyle, preferences, and more to help understand your current skin characteristics and exactly what your skin needs.

As per which, you get customized skincare products.

Can I Use The Information From The SkinIDTM Quiz For Other Health Concerns?

SkinIDTM Quiz is accurate with regards to defining a skincare solution for you according to your inputs. We suggest medical consultation for other health concerns.

How Accurate Is The SkinIDTM Quiz?

The quiz has been prepared and verified by certified dermatologists adds to the accuracy of the SkinIDTM Quiz

Skin Products

What Does The SkinKraft Skin Care Box Include?

Your 3-product customized skin care box has the following products:

  • Your Customized Cleanser
    The SkinKraft customized cleanser balances the skin’s pH level while deeply cleansing without drying it out.
  • Your Customized Active
    Your active contains potent ingredients that fight your specific skin concern, and heals the skin.
  • Your Customized Moisturizer
    Your customized moisturizer nourishes your skin while protecting and repairing your skin barrier. Gives an instant burst of hydration, soothes irritated skin.
What Are The Usage Instructions For Skin Care Products?

Customized Cleanser

  • Wash your face twice a day with your customized cleanser. 
  • Take 1 pump of the cleanser into your palm and work into a lather. 
  • Massage onto face in gentle circular motions and wash off with cold or lukewarm water

Customized Active Serum

  • Use your recommended issue control active once daily, at night. 
  • Apply your active 10 minutes after washing your face, only on affected areas

Customized Moisturizer

  • Use your customized moisturizer twice a day. 
  • Use sufficient quantity to cover your facial area and gently massage your face with your fingertips. 
  • At night, use the moisturizer 30 minutes after using your active.
What Are The Quantities Of The Products In The SkinKraft Box?

Each product is formulated to last a month.

  • Customized Cleanser - 2 oz
  • Customized Active - 1 oz
  • Customized Moisturizer - 1.3 oz
Can SkinKraft Treat Other Medical Conditions Like Eczema, Psoriasis and Vertigo?

SkinKraft helps restore your skin’s moisture levels. But for issues like Eczema, Psoriasis etc., a Dermatologist Consultation is recommended.

Can Pregnant Women Use SkinKraft?

No, we do not recommend the usage of SkinKraft products by pregnant women, nursing and women expecting pregnancy. Also, women on contraceptive pills should not take SkinKraft products.

Certain products containing highly potent ingredients might not be potent for pregnant women. Such products are not recommended for pregnant/lactating women.

Do SkinKraft Products Have Side Effects?

SkinKraft products are customized based on your SkinID™ Quiz, reducing the chances of any side effects. The products are also free of harsh chemicals and toxins. However, some people can be allergic to scientific products. If any irritation occurs, please discontinue the usage and get in touch with us.

Are SkinKraft Products Tested On Animals?

SkinKraft products are not tested on animals and are cruelty-free. They are 100% organic with no sulfate, SLS, SLES, parabens, phthalates and other 24 red toxins.


How Long Do The Products Last?

Each SkinKraft Box typically lasts for a period of 30 days, within which you can reorder the box.

Can SkinKraft Products Be Purchased Individually?

No, SkinKraft products cannot be purchased individually outside your customized 3-product regimen.

How Much Does The SkinKraft Skin Care Box Cost?

Your customized 3-product skin care box is priced at £49 + £5 additional shipping costs for a one-time purchase.

If you opt for the subscription your kit will be £39 with Free Shipping


Can I Cancel My Order Anytime?

Yes, you can. SkinKraft offers a 100% Satisfaction Guarantee ensures that you can cancel anytime for a 100% refund. No Questions Asked. Please get in touch with us at support@my.skinkraft.com

What Is The Guarantee Period?

SkinKraft aims to help you get healthy, nourished skin. However, if your customized products are not meeting your expectations, we will, within 30 days of receiving your order, give you 100% of your money back. No questions asked.

What Is The Return/Refund Policy?

If you are not entirely satisfied with your customized products for some reason, we're here to help. SkinKraft provides an easy return and refund policy. Please check our Refunds and Cancellation page - https://my.skinkraft.com/policies/refund-policy for further information.

What Is SkinKraft Fair Use Policy?

We believe in the satisfaction of our customers. However, if you have a subscriber with us, any refund claimed after 30 days will only be made available only for the remaining plan duration. Products used in the first month will not be refunded in such a case.

About SkinKraft

What Is SkinKraft?

SkinKraft is India’s first customized skincare regimen. At SkinKraft, every individual’s skin is unique and requires unique skincare for a healthy, nourished skin.

SkinKraft believes that the ‘one-size-fits-all’ approach doesn’t work in the long run & this is where customization comes in.

While other scientific brands offer generic solutions, SkinKraft makes products that are made just for you and the SkinID™ Quiz helps you find them.

How Is SkinKraft Different From Other Products In The Market?

SkinKraft believes that every skin is different and has unique needs. The customization process is what makes SkinKraft different from the rest of the products.

General skincare products are made for a million people, irrespective of their skin characteristics. SkinKraft changes this with a regimen formulated according to your specific skin characters, analyzed by the SkinID™ Questionnaire

What Is Customization?

You are unique and so should be your skincare regimen. Most of the products you buy often fail to solve your unique skin concerns. This is because the generic ingredients in these products fail to address the root cause of your skincare issues.

So customization is a process of designing and formulating products as per your skin needs, requirements and your daily routine, to give you products that will 100% suit your skin and work on it.

How Does Customization Work In SkinKraft?

Your inputs in the SkinID™ Quiz help define your skin needs and requirements. Based on which, 3 products are suggested.

These products contain the right mix of ingredients to suit your skin type, needs and texture that will help restore, repair and protect your skin.

Why Do I Need A Customized Skin Care Regimen?

Your skin type is unique, whereas generic products are made for everyone. When products are made for everyone, they may not suit you, and will most definitely not give you the desired results.

SkinKraft formulates skin care that is tailored to suit your skin and its needs. With the right mix of ingredients and formulations get healthy, clear skin.